There are several scenarios where you may require a replacement ID. In any of the instances described below, you will need a government issued photo identification to obtain your replacement ID. In most cases, you will be required to pay a $25.00 replacement fee.
Lost or Stolen: If your EagleCard is lost or stolen, you are responsible for all transactions until your card is reported missing. Therefore, it is important to contact the IT Help Desk immediately, either in person or by calling 308.432.6311.
Upon notification of a lost or stolen card, all access to EagleCard services will be disabled until a replacement ID has been generated. The missing ID will be deactivated. Once deactivated, a card cannot be reactivated.
To replace a missing ID, you must pay a $25.00 replacement fee at the Business Office located at Crites Hall, room 115. You will be provided a receipt. Take your receipt to the IT Help Desk, where you will receive your replacement EagleCard ID.
Damaged: Your EagleCard is considered damaged if the photo is obscured or if the card has holes or cracks.
To replace a damaged card, you must pay a $25.00 replacement fee at the Business Office located at Crites Hall, room 115. You will be provided a receipt. Take your receipt to the IT Help Desk, where you will receive your replacement EagleCard ID.
Does Not Scan: If your card has suddenly stopped scanning correctly and does not show signs of damage, bring the card to the IT Help Desk. The Help Desk worker will communicate with IT personnel to determine if the card has become faulty.
If it is determined to be a faulty card, your EagleCard will be replaced at no charge.
If it is determined to have been damaged, you must pay a $25.00 replacement fee at the Business Office located at Crites Hall, room 115. You will be provided a receipt. Take your receipt to the IT Help Desk, where you will receive your replacement EagleCard ID.
Name Change: If your name has changed, the Chadron State College student or personnel name records must be updated before a replacement EagleCard can be generated. Please see Change of Name information.